At Carhartts Shop, we understand that reliable tactical gear is mission-critical for professionals like you. That’s why we’ve designed our shipping and returns policies to match the precision and efficiency you demand in your field operations.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timelines

We offer two shipping options to serve our global tactical professionals (excluding certain Asian and remote regions):

  • Standard Shipping (DHL or FedEx)
    • Delivery time: 10-15 business days after shipment
    • Flat rate: $12.95 USD
    • Recommended for time-sensitive operational needs
  • Free Shipping (via EMS)
    • Delivery time: 15-25 business days after shipment
    • Available for orders $50+ USD
    • Best for non-urgest gear replenishment
Note for International Customers: Please be aware that customs processing times may add to the delivery window. Mark packages as “RETURNED GOODS” when making returns to avoid customs fees.

Returns & Exchanges Policy

We stand behind our tactical gear with the same commitment to excellence that our customers—military personnel, law enforcement officers, first responders, and tactical professionals—demonstrate daily. If our products don’t meet your operational standards, we’ll make it right.

Our Return & Exchange Commitment

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition—unworn, unwashed, with tags attached and original packaging intact.

Non-Returnable Items

For hygiene and operational security reasons, the following items cannot be returned or exchanged:

  • All Concealed Carry Shirts (due to specialized modification requirements)
  • Any items with custom alterations or special orders
  • Products without original tags or showing signs of wear

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email our Tactical Support Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tactical Support Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s), Size(s), Color(s)]

Reason: [Please specify]

I prefer: [Refund to original payment method / Exchange for (specify product details)]

Please advise on next steps.

Regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 24-48 hours with:

  • Return Authorization Number (RMA)
  • Shipping instructions
  • Any special instructions for tactical gear inspection

Step 3: Ship Your Return

Package the item(s) securely with all original tags and packaging. Include the RMA number clearly on the package.

Ship to:
Carhartts Shop Returns
2587 Farland Street
Chicago, US 60631

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received and approved
  • Standard shipping rates apply unless the exchange is due to our error
  • You’ll receive tracking information for your replacement gear

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Our error (wrong item shipped)
  • Defective product

International Returns

For our global tactical professionals:

  • Mark the package as “RETURNED GOODS” to avoid customs fees
  • We cannot refund original shipping costs for international orders
  • Return shipping times vary by location (typically 2-4 weeks)

Contact Our Tactical Support Team

For any questions about our shipping or returns policies:

  • Email: [email protected]
  • Response Time: Within 24 hours (operational hours: 0600-1800 CST)

Note: This policy may be updated to reflect operational improvements. Significant changes will be communicated to our professional clientele.