FAQ

We specialize in high-performance tactical apparel including BDUs (Battle Dress Uniforms), combat uniforms, OCP (Operational Camouflage Pattern) gear, EMS (Emergency Medical Services) clothing, and durable athletic/workwear. Our product range includes pants, shirts, shorts, coats, and specialized concealed carry shirts designed for professionals and enthusiasts alike.

Absolutely. Our tactical gear is designed to meet the rigorous demands of military personnel, law enforcement officers, first responders, and security professionals. Many of our products are built to military specifications and tested in field conditions.

All Carhartts Shop products are constructed with premium materials and reinforced stitching to withstand tough conditions. We use ripstop fabrics, heavy-duty zippers, and abrasion-resistant materials throughout our product line to ensure maximum durability.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption to protect all transactions. Your payment information is processed securely and we never store complete credit card details on our servers.

You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact our support team at [email protected].

We ship worldwide to warriors and first responders, excluding Asia and certain remote regions due to logistical constraints.

We offer two shipping methods:

Standard Shipping ($12.95):
– Processed within 1-2 business days
– Delivered via DHL or FedEx
– 10-15 day delivery after shipping
– Real-time tracking provided

Free Shipping:
– Processed within 1-2 business days
– Delivered via EMS
– 15-25 day delivery after shipping
– Tracking number provided
– Available for orders over $50

For Standard Shipping, you’ll receive real-time tracking information. For Free Shipping, we provide a tracking number. Both will be sent to your email once your order ships. You can also contact our support team for updates.

Contact our tactical support team immediately at [email protected]. We’ll do everything in our power to expedite your order to meet your operational timeline.

We stand behind every piece of gear we sell. If your purchase doesn’t meet your standards:
– 15-day return window from delivery date
– Easy return process (just email our support team)
– Refund issued to original payment method after inspection
– Exchanges processed with priority shipping

We apologize for any inconvenience. Please contact us immediately at [email protected] with photos of the defect and we’ll arrange for a replacement or refund as appropriate.

Once we receive and inspect your return, refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Our tactical support team is available via email at [email protected]. We prioritize all inquiries and typically respond within 24 hours.

Yes, we offer special pricing for bulk orders. Please contact our support team with your requirements and we’ll prepare a customized quote.

No, Carhartts Shop is an independent retailer specializing in tactical gear and is not affiliated with Carhartt, Inc. or its parent company.